Frequently Asked Questions

Everything you need to know about shopping with OLIVIA'S for your home.

What is the typical shipping timeframe for furniture items?

Standard shipping for in-stock furniture usually takes 7-14 business days. For larger items requiring White Glove Delivery, our specialized team will contact you within 48 hours of your order to schedule a convenient delivery window.

Do you offer international shipping for home decor?

Currently, OLIVIA'S ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international shipping in the near future.

What is your return policy for rugs and textiles?

We offer a 30-day return window for all home textiles, provided they are in original, unused condition with tags attached. Please note that custom-cut items or final sale furniture are not eligible for returns.

How can I track my order status?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Affirm for larger home investments.

Are your wood products sustainably sourced?

At OLIVIA'S, we prioritize sustainability. 85% of our wooden furniture collection is crafted from FSC-certified timber or reclaimed wood to ensure environmental responsibility and long-lasting quality.